PRIVACY POLICY
At Hellotickets, through our website https://www.hellotickets.com.sg (the “Website”), we have created a platform that connects third-party sellers who offer ticket and access services for shows, events and activities with those who want to purchase them. Our website makes the acquisition of these tickets and accesses simple and direct. In this context, it must be expressly stated that, in accordance with applicable law, Hellotickets acts as an “online intermediation service provider.” Therefore, Hellotickets acts solely as a technical intermediary. Its role is limited to providing consumers and Internet users with the aforementioned platform on which sellers publish their offers, putting those sellers in contact with their customers. At Hellotickets we take your privacy very seriously. We want you always to know how we handle your personal data transparently and securely and to be clear about how to exercise your rights.
By browsing the Website, requesting information, completing forms or purchasing ticket, access or voucher services, Hellotickets collects your personal data in accordance with our Privacy Policy, which may be updated in the future.
If you do not agree with our Privacy Policy or the Terms and Conditions, please avoid browsing, requesting information or purchasing the services offered on our website.
1. Data controller
The entity responsible for collecting and processing your personal data on the Website is Hello ticket, S.L. (“Hellotickets”) with CIF ESB87643680, registered office at Paseo de las Delicias 110, 28045, Madrid (Spain) and email for personal-data matters: [email protected].
2. Personal data we process
At Hellotickets we collect and handle various user information. Sometimes this information includes personal data—such as your first and last name or contact details—that allow us to identify you.
These personal data may be provided directly by you when you browse our Website, purchase tickets or complete forms, such as the contact form you can find here: Contact form.
Hellotickets may process the following personal data of users on its Website:
- Identification and contact details: first name, last name and email address of users as well as of the people attending an event or activity and their companions. In some cases we may also require additional information such as telephone number, ID card number, NIE or passport, both yours and your companions’.
- Additional information (contractual data): personal data provided when purchasing ticket and access services through the Website, including details for processing and managing the purchase or your home address.
Hellotickets may also log your visits to the Website, your clicks on links and content, and your interactions and use of the Website through cookies and similar technologies. For more information, please see our Cookies Policy
You, as user, are responsible for ensuring that the personal data you provide are correct and accurate and for notifying any change or modification. If you communicate incorrect, inaccurate or incomplete information, any loss or damage caused to the website, Hellotickets or third parties will be your responsibility.
If you do not provide the required data, it may be impossible to request information, acquire the offered services or manage your requests on our Website.
Users of this Website are informed that personal data will be collected for different purposes and processed by Hellotickets as data controller. These purposes have a valid legal basis that, depending on the case, may be related to:
- A legal obligation: we must comply with our legal and regulatory duties;
- The performance and execution of pre-contractual measures or a contract: to execute a contract with the User or provide pre-contractual information at their request;
- The specific needs of the controller: our legitimate interest;
- Your choice: when we have requested your consent for a specific processing.
3. Purpose and legal basis of the processing
At Hellotickets we use users’ personal data for different purposes depending on what they do on our Website. Below we explain exactly what we use them for and on what basis:
Contracting services (provision of tickets and accesses) available on the Website
Legal basis: performance of pre-contractual measures and the subsequent contract and Hellotickets’ legitimate interest. If you refuse to provide the personal data necessary for these purposes, we will not be able to process or manage the purchase of ticket and access services on the Hellotickets Website.
When you purchase ticket and access services through the Hellotickets Website and tick the corresponding box in the forms, Hellotickets may process your personal data to manage and process your purchase. This includes sending email reminders if you started an order and did not complete it, managing the purchase, billing and delivery of the tickets purchased, analysing possible fraud or impersonation, handling enquiries and requests, conducting quality or satisfaction surveys, communicating with you about the tickets purchased, and exercising and defending legal actions available to Hellotickets.
Handling enquiries and requests
Legal basis: the user’s consent in sending enquiries to Hellotickets and Hellotickets’ legitimate interest in managing such enquiries.
Hellotickets may process your personal data to handle your enquiries when you contact us through any of the channels available on the Website (for example, via the Contact form) about the tickets offered on the Hellotickets Website.
Compliance with legal obligations and requests from bodies
Legal basis: compliance with legal obligations applicable to Hellotickets.
Hellotickets will also process your personal data to comply with applicable legal obligations and to respond to requests from any body, court or public administration.
Website management and usage analysis
Legal basis: legitimate interest in analysing use of the Website to improve services and provide greater security to users.
Hellotickets may process your personal data—directly or through third parties—through analyses, studies, statistics, surveys, usage metrics, market-trend studies and fraud prevention. Whenever possible, we will use information aggregated statistically without personally identifying you.
Sending commercial communications
Legal basis: legitimate interest for customers or consent for prospective customers and users who agree to receive commercial communications or who have registered on the Website.
Hellotickets may process your personal data to send you commercial communications about offers, discounts and other products related to the ticketing and entertainment sector. To personalise these communications, Hellotickets will use your personal data and information collected during your experience on the Website, sending you only what may interest you and fit your preferences.
Hellotickets will not make automated decisions that significantly affect users without human intervention. Nor will it create complex or fully automated profiles based solely on your personal data. Any automated decision or complex profiling will require your explicit consent, in accordance with Article 22 of Regulation 2016/679 of 27 April 2016 on personal-data protection.
Reviews
Legal basis: processing is necessary for the legitimate interests pursued by the controller or a third party, provided such interests are not overridden by the data subject’s interests or fundamental rights and freedoms (Art. 6.1.f GDPR).
Categories of personal data: Identification data (first and last name, DNI, NIE or passport); Contact data (postal address, email and phone number).
Processing the personal information provided by Users interested in the reviews service is necessary to (i) allow Hellotickets to analyse and measure user satisfaction and assessment of both the purchase process and the experience of using the products or services acquired, and to (ii) allow, manage and, where appropriate, publish the ratings, reviews, opinions and questions made or communicated by Users.
The aim is to allow other Website Users to know the ratings and opinions of their peers and enable Hellotickets to improve Website usability and its product and service offering.
This is carried out by Hellotickets through:
- Electronic notifications encouraging the User to leave a rating, review, comment or question on the Website; and
- Commercial statistics and questionnaires to improve the User’s experience on the Website.
4. Data-retention period
Hellotickets will not store your personal data longer than necessary to fulfil the purposes indicated. Afterward, the data will be kept for the legally applicable periods, depending on the type of data and the processing purpose. Once those purposes have been fulfilled, Hellotickets will keep your data duly blocked in case of potential liabilities or as required by applicable regulations.
5. Access to personal data
Hellotickets will not allow third parties to access your personal data except as set out in this Privacy Policy:
Ticket sellers
Unless otherwise stated, the tickets available on the Website are not sold by Hellotickets. Therefore, Hellotickets will share your personal data with ticket sellers only so they can provide the services you have purchased.
Hellotickets guarantees that, in these cases, third parties will have limited access to your personal data only as necessary. They will sign a contract reflecting the commitments required by current regulations and will be obliged not to disclose the information or use it for purposes other than sending the tickets and facilitating attendance at the event, show or activity.
Service providers
Hellotickets may engage other companies to provide certain services such as customer support, sales, consultancy, auditing or IT maintenance.
Hellotickets guarantees that, in these cases, third parties will have limited access to your personal data only as necessary to perform the assigned tasks. They will sign a data-processing agreement or commitments required by current regulations and will be obliged not to disclose the information or use it for purposes other than providing the corresponding service.
Disclosures required by applicable law
Hellotickets may disclose your personal data if required by law, in legal proceedings, to investigate suspicious activities or to protect its rights and those of users. Hellotickets does not make international data transfers outside the European Economic Area.
6. Security measures applied
Hellotickets will take all necessary measures to ensure that your personal data are protected, preventing loss, alteration or unauthorised access. We regularly review our systems to detect potential security issues.
However, as a user, you should be aware that Internet security is not infallible and that personal data could be accessed, disclosed, altered or destroyed if a breach of security occurs.
7. Users’ rights
Under applicable law, you may request to exercise your rights of access to your personal data, rectification or erasure, restriction of processing, objection to processing and data portability, as well as withdraw consent given. Specifically, you have the following rights:
| Right | Description |
|---|---|
| Access | You can ask us for access to your personal data and find out how we are using them at any time. You can also obtain a copy of this information. |
| Rectification | If you see that your data are incorrect or incomplete, you can ask us to modify them. |
| Erasure | You can ask us to delete your data if we no longer need them, if you withdraw your consent, if they were processed unlawfully or for any other legal reason. |
| Restriction of processing | You can request that we limit how we process your data while we check their accuracy, if you believe processing is unlawful, if we no longer need them but you do for claims, or if you object and we are verifying your right. |
| Objection | You can object to our processing your data for personal reasons, especially if we use them for legitimate interests or profiling. We will stop using them unless there are compelling legitimate grounds or we need them to establish or defend claims. |
| Portability | If you prefer to take your data elsewhere, you can ask us to send them to you in a structured, commonly used and machine-readable format or to transmit them to another controller. |
| Withdrawal of consent | You can withdraw your consent at any time, for example to stop receiving our marketing emails. This will not affect the lawfulness of processing carried out before withdrawal. |
You can exercise these rights at any time by emailing [email protected] and clearly stating the right you wish to exercise. If necessary to identify you, Hellotickets may ask for a copy of your ID card, passport or other valid document.
In any event, you can lodge a complaint with the competent supervisory authority. In Spain this is the Spanish Data Protection Agency (www.aepd.es).
8. Changes to the Privacy Policy
Hellotickets may change this Privacy Policy at any time. If significant changes are made or when required by law, we will notify registered users by email or through the Platform.
We will give notice within the legally applicable period, indicating the date on which the changes will take effect. If a registered user disagrees with the changes, they may unsubscribe from the Website by emailing [email protected] before the changes take effect.
The modifications will not have retroactive effect. Unless the law states otherwise, Hellotickets is not obliged to inform about changes needed to comply with a legal obligation or in urgent situations.
9. Contact
For any questions or queries about this Privacy Policy, you can contact us at: [email protected]