1. Cookie Policy

In this section we explain the types of cookies we use on this website operated by the company Hello Tickets, S.L. (hereinafter, “Hellotickets”), the owner of the portal www.hellotickets.com.sg, incorporated under Spanish law. Our registered office is at Paseo de las Delicias 110, 7B, 28045, Madrid, and our tax ID (CIF) is B87643680. We are also registered in the Madrid Mercantile Registry, Volume 35117, Folio 120, Section 8, Sheet M-631551.

Contact:

[email protected]

657762372

Please note that this Cookie Policy does not apply to third-party websites you may visit through links on our site. Nor does it cover how third parties handle data obtained through cookies accepted by users. Third parties are responsible for their own data practices. For more information, see our available Privacy Policy, which complements this Cookie Policy.

2. What are cookies?

A cookie is like a small digital fingerprint stored in your browser or on your computer’s hard drive. It helps us collect information about how you interact with our website, such as the type of browser you use, your operating system, IP address, and the date and time of your visit. Don’t worry, the cookie doesn’t access your personal files or collect data from your computer. These cookies may be placed by us or by third parties that help us provide certain services. According to their purpose, cookies can be classified as follows:

Technical cookies: Think of these cookies as the foundations of a house: essential for everything to work. They collect data needed so you can browse, set your preferences, log in, or complete forms. They are usually activated in response to actions you take on our website. If you choose to block them in your browser, some parts of the site may not function properly. Rest assured, these cookies do not store information that identifies you.

Analytical cookies: These cookies are like our private detectives. They collect personal data to help us improve the services and features of our website. They let us know which sections are most and least popular and how you navigate the site. All information they collect is aggregated and anonymous, so it does not identify you. If you don’t accept these cookies, we will not know when you have visited our site and will be unable to monitor its performance.

Personalization cookies: These cookies are like your personal assistants. They collect data to enhance your experience on our website and enable customized settings. They may be installed by us or by third parties whose services we have added to our site. If you do not allow these cookies, some or all of our services may not function correctly.

Advertising cookies: These cookies act like your shopping advisors. They collect data to offer you relevant deals on other channels. They use the information to segment customers for advertising purposes. They do not directly store personal information but rely on the unique identification of your browser and Internet device. If you do not allow these cookies, you will receive less personalized advertising.

Cookies can also be classified by their duration:

Session cookies: They collect and store data while you browse the site. These cookies only work during the browser session and are deleted once that session ends. They are removed when you close your browser.

Persistent cookies: They store data on your device for a period set by the cookie owner, ranging from a few minutes to several years. These cookies allow access to and processing of the information during that time.

3. What types of cookies are used on this website?

Own cookies

These are Hellotickets cookies that ensure the website functions correctly and allow you to purchase the Sellers’ Services offered and marketed on this site. They are essential for seamless navigation. They help provide a more personalized service by storing your preferences, such as dates, language, or the currency in which prices are displayed.

Third-party cookies

These third parties, which provide us with certain services, add cookies to offer a better service to users who visit us.

Analytical cookies:

• Google Analytics cookies: Service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). The information generated by the cookie (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information in accordance with its Privacy Policy. More information. Google Analytics may transfer data to the U.S. More info at the following link
• New Relic cookies: These cookies are used to generate reports on how you use the site and whether it operates correctly. More information.
• Bing cookies: These cookies act as our traffic analysts, gathering information on how you use our site. They tell us how many visitors we have, where they come from, and which pages they visit. All information is anonymous and used only for statistics. More information.

Marketing cookies:

• Google Ads: These cookies provide us with information about the ads you have been shown, which ones interest you, and the webpages you visit afterwards. Their purpose is to improve and manage the display of advertising for you. More information.
• Meta cookies: Service provided by Meta, Inc. These cookies allow the use of Facebook social icons and offer alternative login services. More information. Facebook Connect may transfer data to the U.S. More info at the following link: https://www.facebook.com/legal/EU_data_transfer_addendum
• Yandex cookies: Service provided by Yandex LLC. More information.

Technical cookies:

• Stripe cookies: These cookies make it possible to process customer payments securely. More information.
• Hotjar cookies: Service by Hotjar Ltd. We use these cookies to understand how to improve your experience on our website. More information.
• Sift Science cookies: Service by Sift Science, Inc. These cookies help reduce fraud in the transactions you make on our site.

The data collected by these third-party cookies are managed by the respective providers, according to their privacy policies. We have no control over or access to those data. To learn more about how they use cookies, we recommend visiting their websites.

If you reject the use of all cookies (except those strictly necessary), neither our own cookies nor third-party cookies will be used.

Summary of cookies used and their duration:

4. How do I manage cookies?

You have the option to refuse cookies, disable all cookies (except those strictly necessary), or manage them through the cookie settings available on the Hellotickets website.

You can also manage cookie settings in your web browser. Here is more information depending on the browser you use:

• Internet Explorer users: Manage cookies
• Mozilla Firefox users: Enable and disable cookies | Delete cookies
• Google Chrome users: Manage cookies
• Safari users: Manage cookies

You can also change your mind about the use of cookies at any time by deleting them in your browser settings. Just remember, if you block cookies, some website features and services may not function properly.

5. Cookies exempt from compliance with the regulations

It should be noted that the cookies used for either of the following purposes are exempt from the obligations set out in Article 22.2 of Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (LSSI):

• Solely allowing communication between the user’s equipment and the network.
• Strictly providing a service expressly requested by the user.

In this regard, the Article 29 Working Party, in its Opinion 4/2012, interpreted that exempt cookies include those aimed at:

• “User-input” cookies (Session and user-input cookies are typically used to track the user’s actions when filling in online forms across multiple pages, or as a shopping cart to track items selected by the user by clicking a button.)
• Authentication or user identification cookies (session only).
• User security cookies (for example, cookies used to detect repeated and failed login attempts to a website).
• Media player session cookies.
• Load-balancing session cookies.
• User interface customization cookies.
• Certain plug-in cookies for social content exchange (the exemption only applies to users who have chosen to keep the session open).

Therefore, these cookies are considered outside the scope of Article 22.2 of the LSSI and do not require informing or obtaining consent for their use.

6. Acceptance, Rejection or Configuration of cookies

Hellotickets displays information about its Cookie Policy at the bottom of every page of the website at each login so that you are aware of it.

Upon seeing this information, you may take the following actions:

• Accept cookies: This notice will not appear again when you access any page of the portal during the current session. Note that if you accept third-party cookies, you must delete them from your browser options (outlined in the next section 7) or through the system provided by the third party itself.
• Reject cookies: This notice will not appear again when you access any page of the portal during the current session.
• Configure cookies: You can get more information about what cookies are, learn Hellotickets’ Cookie Policy, and modify the settings to restrict or block Hellotickets cookies at any time. If you restrict or block cookies, the functionality of the website may be reduced.

7. How to modify cookie settings

You can restrict, block, or delete cookies from Mydoki or any other website using your browser. The procedure is different in each browser; the “Help” function will show you how:

• Internet Explorer
• Firefox
• Chrome
• Safari
• Opera

8. Changes to the cookie policy

We may update Hellotickets’ Cookie Policy, so we recommend reviewing this policy each time you access hellotickets.com.sg to stay properly informed about how and why we use cookies.

Last updated: November 1, 2024